Frequently Asked Questions

Everything you need to know about shopping with Hawkins New York

What are your shipping rates and delivery times?

We offer flat-rate shipping on all domestic orders. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.

What is your return policy?

We accept returns on unused and unopened items within 30 days of purchase. Please note that certain items, such as apothecary products and sale items, are final sale.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our international shipping capabilities to more countries in the near future.

How should I care for my Hawkins New York linens and ceramics?

Most of our linens are machine washable on a gentle cycle, and our stoneware is dishwasher safe. We recommend checking the specific care instructions on each product page for detailed longevity tips.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placing your order and we will do our best to accommodate you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including Apple Pay, Google Pay, and Shop Pay.